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Our experienced hotel professionals create transparency communicating
to you unequivocally how your hotel business functions “from the
perspective of the guest”.
K H C has specialised in this business field and is highly respected
among international operating clients (see reference list). Our unusually
detailed test criteria catalogue is drawn up by experienced hoteliers
after a thorough briefing with the client.
The mystery checks/ quality audits implemented by K H C are a comprehensive,
hotel-oriented process and when evaluated, they can be put to the best
possible use as instruments for quality development.
Content
The areas to be inspected will be precisely determined together with
you. We shall weight the audit towards your particular needs depending
on the category and size of the hotel, the number of outlets and the
services to be tested.
Extent
The extent of the audit conforms to the parameters mentioned above and
depends on the pre-determined duration of the tester or tester team’s
stay in the hotel. The number of test criteria is based on the duration.
For example, around 350 questions can be handled during one overnight
stay, approximately 800 in 2 nights and up to 1,200 criteria in the course
of a three-night stay. Besides the mathematical evaluation, you will
receive a report in which each area inspected is commented upon in detail
and supported by extensive photo documentation.
Determining the parameters
The weighting of each individual test criterion and the evaluation key
will be determined in consultation with you. In this way, a basis is
created which is decisive for an assessment in an incentive / bonus system.
Costs
Quality audit with one-overnight stay, basic fee: EUR 1,375.00
Each following day: EUR 825.00
Plus the statutory value-added tax
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