Karl J. Pojer, Director TUI Hotels & Resorts

TUI HOTELS & RESORTS

TUI Hotels & Resorts have been cooperating with KHC since 2002 on the basis of mystery checks in the hotels belonging to the hotel companies of the World of TUI, worldwide. During this period, KHC has proven to be a professional, reliable and trustworthy partner at all times; a partner that adapts to the requirements which arise from our extensive portfolio and the international locations of our hotel brands, in a pragmatic and amenable manner.
The quality audits carried out by KHC are an invaluable instrument to complement our own standard and quality controls within the group, in order to ascertain quickly and comprehensively how the guest experiences our product. The operative-related and detailed evaluations enable the hotelier, if necessary, to initiate measures to improve services directly and cost-effectively. These measures are particularly valued by our hotel partners.

As Europe’s largest holiday hotelier, guest satisfaction is the highest priority for us together with the commercial performance. KHC and its experts are reliable partners and advisors in our daily efforts to continually improve, for it is quality that we strive to achieve as opposed to standard.

Giuliano Guerra, Managing Director Travel Charme Hotels

TRAVEL CHARME HOTELS

Kadner Hotel Consulting has been regarded by us as a highly reliable and professional partner since 2002. The cooperation, when carrying out the standard inspection of our ten hotels in Germany, is based on an equal understanding of high quality which is reflected in the detailed and individually coordinated work of Karl Kadner’s excellent colleagues. They have sound knowledge of the F&B in addition to the wellness sectors; moreover, a meticulous analysis of the concealed quality checks offers additional valuable tips and proposals for improvement. The extensive inspections have proven to be an extremely worthwhile investment for long-term effectiveness and validation of our four and five-star standard. We have hence commissioned Kadner Hotel Consulting for our first hotel outside of Germany – the Fürstenhaus am Achensee in Pertisau / Austria – as partner, and look forward to a continued fruitful cooperation.

Robert Rogner jr., Rogner International Hotels & Resorts

ROGNER HOTELS & RESORTS

Our priority at Rogner International Hotels & Resorts is to surpass the expectations of our guests and to continually improve the quality of our performance in the hardware and particularly in the software sector, namely in the services sector.
In order to maintain our quality management, we have drawn up criteria which we have checked at regular intervals by means of the quality audits of KHC. In this way, objectivity is guaranteed. Regular internal surveys among the guests show that the quality has continually improved since the quality audits have been introduced.
KHC has thus become a reliable and competent partner for us in the area of quality management.

Johannes H. Lohmeyer, Managing Partner

MACRANDER HOTELS

We have commissioned Kadner Hotel Consulting with mystery audits since 2003. The extent of the contract comprises all areas in which the wheat is separated from the chaff with respect to the quality experienced and the objectivity perceived from the point of view of the guest. KHC quality audits lay bare everything from the professional winding up of a reservation, to dealing with lost and found inquiries after departure, all with the potential for improvement. Their self-assured remarks and recommendations are a valuable instrument in increasing sustainable quality. Admittedly: the benchmark that Karl Kadner sets for his clients is high, but only in this way can substantial progress be achieved.